A digital transformation initiative focused on centralizing patient data, improving communication workflows, and enabling scalable growth across multiple clinic locations.
Mindful LLC.
Toronto, Canada
CRM, Data Management & Patient Communication
6 months
The healthcare provider operated multiple clinic locations but relied on scattered files and unstructured systems to manage patient information. This resulted in a fragmented database, inconsistent communication across clinics, and inefficiencies in tracking and converting patient inquiries. The lack of a centralized system limited operational visibility and negatively impacted patient engagement and lead conversion.
Comprehensive tracking and reporting tools.
Keeping website and app data updated in real-time.
Centralizing patient data from multiple clinic locations into HubSpot created a structured, insight-driven database that improved visibility and consistency across teams. Automated workflows, streamlined communication journeys, and enhanced lead nurturing significantly increased marketing efficiency while delivering a more cohesive and engaging patient experience across all digital channels.
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